Shipping & Returns

SHIPPING

  • Free Shipping
  • 7~15 business days fast delivery ( USA, Canada, Australia, The United Kingdom, France, Germany, Spain, Italy )
  • 7~15 business days delivery for other European countries
  • 8~18 business days delivery for the rest of the countries

The shipment will be arranged within 24 hours after the order has been placed. As soon as the Logistics company will provide us the tracking number, Herb Engine will be provided to you via email (usually takes 48-72 hours.)

If you have any queries/complaints please do not hesitate to send us an email to [email protected] We’ll try our best to service as soon as possible.

RETURNS POLICY

Customer satisfaction is our goal. We want you to be happy with the products you purchase. If you are not satisfied, you can return the product for a replacement or a credit. Please notify us within 30 days of purchase to receive a full credit. Please let us know in advance so you can obtain a return authorization number. We will gladly accept returns caused by our error. Please notify us within 7 days of receipt of goods.

SHORTAGES

Please report shortages within 7 days of receipt of goods.

DAMAGES

Please report damaged goods immediately and save the original packaging in the event that a claim is filed.

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